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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Buyer FAQs

How can I search for products and suppliers on your platform?

To search for products and suppliers on our platform, simply enter relevant keywords into the search bar located at the top of our homepage. You can also browse categories to find specific products and explore a wide range of suppliers associated with our platform.

Can I filter my search results based on specific criteria?

Yes, you can refine your search results using various filters such as product category, supplier location, price range, and more. These filters are designed to help you find precisely what you're looking for, quickly and efficiently.

How do I contact a supplier after finding a product I'm interested in?

Once you find a product you're interested in, click on the product listing to view detailed information. You'll find a "Contact Supplier" button on the product page. Clicking this button allows you to send inquiries directly to the supplier regarding the product or service.

Can I request samples from suppliers before making a bulk purchase?

Yes, many of our suppliers offer sample orders. To request samples, simply contact the supplier directly through the "Contact Supplier" button on the product page. Discuss your sample requirements and shipping details with the supplier to proceed with your request.

How can I verify the authenticity of a supplier?

We prioritize the authenticity of our suppliers. You can check a supplier's profile for verified badges and certifications. Additionally, reading customer reviews and ratings can provide valuable insights into the supplier's reliability and product quality.

Is there a way to track my inquiries and communication with suppliers?

Yes, you can track your inquiries and communication with suppliers through your account dashboard. All your messages and interactions with suppliers are stored in one convenient location, allowing you to easily manage your communications and follow up on inquiries.

What should I do if I encounter any issues with a supplier or product?

If you encounter any issues with a supplier or product, please contact our customer support team immediately. We are here to assist you and resolve any concerns you may have. You can reach out to us through the "Support" or "Contact Us" section on our website.